Leyland Leisure Sales have been at the top of their industry for over 35 years. Their expertise ranges from importing, manufacturing, and servicing of trailers, to supplying and fitting of high quality tow bars, bike and roof racks. They are members of the NTTA (National Trailer and Towing Association) and have reached the highest level of QSA (quality secured accredited); an independent assessment, to ensure they are maintaining the highest levels product, workmanship, customer service, and safety standards.

Leyland Leisure had an existing investment in an ageing PBX system that was reliant on connection to the BT phone network (PSTN) via a (shortly end-of-life) ISDN connection, forcing the replacement requirements. This platform was completely separate, and did not integrate in any way with their IT infrastructure or software. Their premises is a mix of office environment; requiring physical desktop phones, and harsh workshop environment; requiring ruggedised DECT handsets for portable use. They also wanted to expand their available use methods to facilitate working from home, and mobile apps on the go, for their sales and accounts staff. Something not possible with the incumbent system.

Like many other businesses, LLS already had an existing investment in Microsoft Office 365 licenses. Predominantly for the use of desktop applications like Word & Excel, and for email correspondence via Outlook / Exchange online. This also allowed them to use Microsoft Teams, albeit only for instant messaging, presence, and IP-to-IP calling and meeting.

Minor expansion on this existing investment, while consolidating separate technologies (essentially bringing PSTN calling, and IT infrastructure under the same expenditure), quickly became a key deliverable. This was achieved by adding the Microsoft calling plan license to the existing M365 licensing.

The best appraisal of the results of this project is to say that business has continued as usual, with little to no change in behaviours or usage.  Calls are still made and received largely in the same way they always have, albeit the handsets are a bit more flashy and functional.  Overall, the system has been delivered at zero cost; in that the increased cost of the Microsoft Teams functionality was offset by the removal of expense in relation to ISDN line rentals, and legacy PBX upkeep costs.