Support

We guarantee the reliability, scalability, and future-proofing of your UC and collaboration services through our operation and support services. Our meticulous planning and building for service enable us to smoothly transition deployment projects into live service, which is supported by our team. We manage the service’s availability, quality, and security to ensure uninterrupted service, all governed by change control.

Our service transition team ensures the seamless introduction of the service itself and new features and enhancements into the customer environment, prioritizing change control to minimize service disruptions. As an extension of your team, our technical account management team ensures that your service delivers real value, tracks vendor releases and new features, and meets the specific requirements of your organization. While you consume UC services, we serve as a trusted advisor and service provider managing and supporting the services to meet your organization’s specific needs. Our unmatched support demonstrates how we provide best-in-class support for a Microsoft Teams and SBC-centric Unified Communications platform.