Teams Direct Routing
As A Service
Removing the need to support and maintain on-premises apparatus; usually consisting of technical components such as certificates, firewall rules, patch levels and vulnerability management.
Direct Routing as a Service is a cloud-based service that allows organisations to connect their Microsoft Teams environment to the Public Switched Telephone Network (PSTN) via a Session Initiation Protocol (SIP) trunk. The SBC acts as a gateway between the two networks, translating SIP signaling messages into the appropriate format for the PSTN, and vice versa.
When a user initiates a call from Teams, the call is routed through the SBC to the PSTN, and the recipient’s phone rings as it would for any other call. When the recipient answers, the call is routed back through the SBC and to the Teams app on the caller’s device.
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